Effective: March 1, 2025

Please read these Terms & Conditions ("Agreement", "Terms") carefully before using FlexHaus Wellness' stretch therapy services and ("Site"). These Terms govern your access to and use of our website, services, and any related content. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use our services.

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Description of Services

FlexHaus Wellness provides stretch therapy services to enhance flexibility, relieve muscle tension, and improve overall well-being. Therapeutic massage is intended to enhance relaxation, reduce pain, increase range of motion, improve circulation, and offer a positive experience of touch. The massage therapist does not diagnose illness, disease, or any other physical or mental disorders. As such, the massage therapist does not prescribe medical treatment or pharmaceuticals, nor do they perform spinal manipulations. Massage is not a substitute for medical treatment or diagnoses and it is recommended that I see a physician for any physical ailments that I may have.

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User Responsibilities

Eligibility: By using our services, you represent that you are at least 18 years old or have the legal capacity to enter into a binding agreement. If you are accessing or using our services on behalf of an organization, you represent and warrant that you have the authority to bind the organization to these Terms.

Account Information: To access certain features or services, you may need to create an account and provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Compliance: You agree to comply with all applicable laws and regulations while using our services. You must not use our services for any unlawful, harmful, or fraudulent activities or engage in any conduct that may disrupt or interfere with the operation or security of our services.

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Personal Belongings: You acknowledge and agree that FlexHaus Wellness assumes no responsibility for the safekeeping of your personal belongings while you are present in our space. You expressly understand and accept that you assume all risks and liabilities for any loss or damage to your personal belongings. It is your sole responsibility to ensure the safety and security of your personal belongings while using our services.

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The following is under the responsibility of the client:

• It is the responsibility of the client to keep the clinic informed of any current medical conditions or any changes in health and provide written permission (if under care) from a physician to the clinic before each session.

• The client will come to the massage therapy appointment clean.

• If any pain or discomfort is experienced during the session, the client will immediately communicate with the therapist so the treatment can be adjusted.

• Sickness--both the therapists and client are vulnerable to infections. Therefore, clients and the therapist are asked to reschedule appointments when they are feeling unwell.

• For the comfort of the therapist and other clients who may have allergies, please refrain from wearing perfume or fragranced products to your appointment.

• Payment is due in full at the time of service--cash, check, or credit card

• Sexual advances of any kind will not be tolerated and the session will be terminated immediately.

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Session Cancellation/No Show Policy

To provide the best service for all clients, we ask for your understanding of our cancellation policy:

• 24-Hour Notice: Please cancel at least 24 hours before your appointment.

• One-Time Courtesy Exception: Life happens—we offer a one-time exception for late cancellations or no-shows without any penalty.

• Fee for Late Cancellations/No-Shows: After your one-time exception, a $30 fee will be charged for appointments canceled with less than 24 hours’ notice or for missed appointments.

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Reschedule Policy

For non-members, we kindly ask that all rescheduling follows these guidelines:

• 24-48 Hour Rescheduling Window: Sessions must be rescheduled within 24-48 hours of your original appointment time.

• 48 Hours or More: If you are rescheduling 48 hours or more in advance, you may use our online booking system to update your appointment.

• Within 24 Hours: For rescheduling within 24 hours, please contact us directly to make the necessary arrangements.

For our members, please follow these guidelines for rescheduling:

• 12-Hour Notice: Members must provide at least 12 hours’ notice to cancel or reschedule an appointment.

• Rescheduling: All rescheduling must be done by reaching out to us directly, regardless of timing.

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Late Arrival Policy

To ensure we stay on schedule for all clients, please note the following:

• If you arrive late for your appointment, your session time will be adjusted accordingly, and your session will still end at the originally scheduled time.

• This policy allows us to honor the appointments of all clients.

• Full payment for the session will still be required, regardless of the shortened time.

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Modification and Termination

FlexHaus Wellness may modify or discontinue any part of its services at any time without notice. We may also update these Terms from time to time. It is your responsibility to review the Terms periodically.

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Refund Policy

• All purchased services are final and non-refundable.

• If a client is unable to use their services, they may transfer the remaining credit to a gift certificate for someone else to enjoy.

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Tipping Policy

Tips are not included in the price of our services. Please feel free to tip as you feel is appropriate based on your experience.

 

*FlexHaus Wellness reserves the right to modify/change rules, regulations, services and pricing with reasonable notice.

 

*No person will be denied admission based upon race, religion or appearance. No children under the age of 18 will be able to receive any service without the express written consent of their parent or guardian. For children 15 and under (or where required by state law), a parent or guardian MUST remain in the treatment room and for all minor children the parent must remain on premises during services.

 

Guests must follow rules and regulations. FlexHaus Wellness reserves the right to refuse or discontinue services for any reason.

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